If YOUR ORDER HAS NOT YET BEEN SHIPPED you can contact our customer service department at N° +39 0296704081, or send a wapp message to +39 3396435066, our staff will assist you in making the change. Please note that any change in your order, may result in a delivery delay
If THE ORDER È HAS BEEN SHIPPED It is no longer possible to change your order until it arrives to you. The items will arrive at the address you have given us in your order.
If YOUR ORDER HAS NOT YET BEEN SHIPPED you can contact our customer service at N° +39 02967040811, send a wapp message to +39 3396435066 or write an email to the ordini@temporo.it with a request for order cancellation.
If THE ORDER È HAS BEEN SHIPPEDYou must wait until you receive the product, and follow the procedure for the RETURN
.
The satisfaction of our Customers comes first and make a return è easy and fast.
If for any reason you are not satisfied with your order you can return the purchased product by giving us notice within 14 days from the date of delivery to the address: ordini@temporo.it We willà Our care to send you without delay a confirmation of receipt of the withdrawal and a return authorization by e-mail.
In the email you will need details listed here:
N° Order
First Name
Last Name
Address
Phone
Any notes
The only conditions we require of you are inherent to the product:
It must not have been used, so it must be intact - it must not have suffered any kind of damage
It must be returned in its original packaging including all related documentation such as the Delivery Note, authenticity seals
, warranty certificates and receipt.
Refunds for product returns will be made using the same means of payment you used for the initial transaction, without any charges as a consequence of the refund. Refunds will be suspended until receipt of the goods and after verifying that the condition of the product is as per the preceding paragraph.The maximum time limit for the refund è 14 calendar days, as per the provisions of the European law for online commerce (83/2011/EU).
NB: In order to accept and process a return, the goods must be shipped within 5 days from the date of authorization to the address Gioielleria Temporo , Via S. Cristoforo 9, 21047 Saronno (VA) Italy. You will be responsible for the direct costs of returning the goods. You are responsible only for the decrease in the value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and operation of the goods. Therefore, we reserve the right to verify the condition of the goods returned by you, notifying you, at the’e-mail address you provided at the time of purchase, of any reduction in the value of the returned goods attributable to you, as a result of handling in excess of that described in the preceding paragraph. The right of withdrawal è reserved exclusively for natural persons (consumers), so it can not’be exercised by legal persons and natural persons acting for purposes referable to the’activity&rsagrave; professional possibly carried out. We specify that in accordance with’art. 59 of Legislative Decree September 6, 2005 no. 206 (Consumer Code), the right of withdrawal è excluded for the supply of sealed goods (such as, for example, earrings) that are not suitable to be returned for hygienic reasons or related to the protection of health and have been opened after delivery and for products where è a customization such as an’engraving has been requested.
Contact us and we will give you all the instructions to proceed with the return without any problems.
To RETURN THE GOODS YOU CAN
Return to the'Nearest POST OFFICE The cost è approximately 4.00 euros:
- Place the item(s) to be returned inside a well-sealed and protected box/envelope. (you can find the nearest Post Office)
or
book THE RETURN TO YOUR HOME The cost è of 7.00 euros:
Write an email to assistenza@temporo.it indicating the address for pickup, the preferred business day and time slot.
N.B. The courier will already have the’label with our shipping address and your reference, so it is not necessary to write anything on the parcel.
.
CERTLY, you can contact our customer service department at N° +39 0296704081, or send us a wapp message at +39 3396435066 our staff will follow you through the various steps.
Remember you will need:
You can only pay:
All shipments, regardless of the value of the products, are always insured, without any additional cost anostre expenses.
In case there is to pay shipping because è the value è less than &euros; 29.00 the insurance è always included.
The goods sold will be insured only for shipping and not after delivery to the customer.
Before completing the order of one or more items, it is possible to simulate the shipping costs based on the geographical area of destination of the items purchased, using the appropriate section "ESTIMATE SHIPPING AND TAXES"
Total cart | Destination | Weight | Shipping cost |
less than 29,00 € | Italia | 0 - 3 Kg | 5,00 € |
less than 29,00 € | Italia | 3 - 5 Kg | 9,90 € |
less than150,00 € | Isole e località remote | 0 - 3 Kg | 5,00 € |
less than 150,00 € | Isole e località remote | 3 - 5 Kg | 12,90 € |
more than 29,00 € | Italia, isole e località remote | 0 - 3 Kg | 0 € |
from Temporo you can make your purchases while paying in total security.
BANK CARDS: We accept all credit cards with Pay Pal, no need to have a Pay Pal account.
BANK TRANSFER IN ADVANCE: Bank Transfer made out to Kuala 2 ltd
CONTRASSMENT: I pay cash to the courier up to € 300.00 with the commission fee of € 7.50
SATISPAY: Independent of credit cards, a specific bank and telephone operators: this is how Satispay manages to be advantageous for customers. Paying in stores è easy with the same simplicityà and immediacy as a message on WhatsApp®. If you don't know how to do it, please contact our Staff first at Phone: +39 0296704081
TICKET COMPLIMENTS: Edenred Shopping, the new Ticket Compliments, è the shopping voucher or gift for shopping, even online. The most desired solution that offers important benefits to those who receive it.
With us you can use Ticket Compliments – Top Premium. To learn more click here
It's NOT POSSIBLE TO GIVE BACK
SOISY Buy now what you love, pay later a little' at a time. Pay for your jewelry or watch in installments from us now è possible! Authorization in seconds, first installment after 30 days. Why it pays to buy in installments with Soisy: Buy now and pay later, Affordable rate, Zero additional fees, Quick response and online signature. Simple, fast, 100% online. Find out moreù
WITHIN THE POINT OF SALE: I can pay any way, cash, credit card or check at the cashier's station in Saronno at Via San Cristoforo no. 9
This section contains information relating to the management methods of Temporo / Galanti with reference to the processing of data of users of https://temporo-it.cms.dev.webme.it.
This information is also valid for the purposes of art. 13 of Legislative Decree no. 196/2003, Code regarding the protection of personal data, and for the purposes of art. 13 of EU Regulation no. 2016/679, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, for persons interacting with Temporo / Galanti and can be reached at the address corresponding to the home page: https://temporo-it.cms.dev.webme.it
The information is real only for https://temporo-it.cms.dev.webme.it and not also for other websites that may be consulted by the user through links contained therein.
The purpose of this document is to provide indications about the methods, timing and nature of the information that data controllers must provide to users when they connect to the web pages of https://temporo-it.cms.dev.webme.it, regardless of the purposes of the connection itself, according to Italian and European legislation.
The information may be subject to change due to the introduction of new regulations in this regard, therefore, the user is invited to periodically check this page.
If the user is under sixteen years of age, according to Art. 8, c. 1 EU Regulation 2016/679, he/she will have to legitimize his/her consent through the authorization of his/her parents or legal guardian.
The data controller is the natural or legal person, public authority, service or other body which, individually or jointly with others, determines the purposes and means of the processing of personal data. It also deals with security profiles.
With regard to this website, the data controller is Temporo / Galanti with headquarters at Via San Cristoforo, 9, 21047 Saronno VA VAT ID 02281990123 and for any clarification or exercise of the user's rights, the user may contact him at the following email address: assistenza@temporo.it
Below are the types of cookies the site makes use of:
There are numerous technologies used to store information on the user's computer, which is then collected by other sites. Of these, the best known and most widely used is HTML. They are used for navigation and to facilitate the user's access to and enjoyment of the site. They are necessary for the transmission of communications over electronic networks or for the provider to deliver the service requested by the customer.
The settings to manage or disable COOKIES may vary depending on the Internet browser used. In any case, the user can manage or request the general deactivation or deletion of cookies by changing the settings of their internet browser. Such deactivation may slow down or prevent access to certain parts of the site.
The use of technical cookies enables the safe and efficient use of the site.
COOKIES that are placed in your browser and relayed through Google Analytics or through blogger's statistics service or similar are technical only if they are used for the purpose of optimizing the site directly by the owner of the site itself, which may collect information in aggregate soul form about the number of users and how they visit the site. Under these conditions, the same rules, in terms of information and consent, as for technical cookies apply to Analytics COOKIES.
From the point of view of duration, a distinction can be made between temporary session cookies that are automatically deleted at the end of the browsing session and are used to identify the user and thus avoid logging in each page visited and permanent ones that remain active in the pc until they expire or are deleted by the user.
Session cookies may be installed in order to allow access and stay in the restricted area of the portal as an authenticated user.
They are not stored persistently but exclusively for the duration of navigation until the browser is closed and vanish when the browser is closed. Their use is strictly limited to the transmission of session identifiers consisting of random numbers generated by the server necessary to allow the safe and efficient exploration of the site.
In relation to origin, a distinction is made between cookies sent to the browser directly from the site you are visiting and third-party cookies sent to your computer given other sites and not from the one you are visiting.
Persistent cookies are often third-party cookies.
Most third-party cookies are tracking cookies used to detect online behavior, understand interests, and then personalize advertising propositions for users.
Third-party analytical cookies may be installed. They are sent from domains of the aforementioned third parties external to the site.
Third-party analytical cookies are used to detect soul information of users' behavior on https://temporo-it.cms.dev.webme.it. The detection is done anonymously in order to monitor the performance and improve the usability of the site. Third-party profiling cookies are used to create profiles related to users on https://temporo-it.cms.dev.webme.it, in order to propose advertising messages in line with the manifested choices of those users.
The use of these cookies is governed by the rules prepared by the third parties themselves. Therefore, users are invited to read the privacy notices and directions for managing or disabling cookies published on the relevant web pages.
They are profiling cookies that to create profiles to the user and are used in order to send advertising messages in line with the preferences expressed by the same in the context of web browsing.
When using these types of COOKIES the user must give explicit consent.
Article 22 of the EU Regulation 2016/679 and Article 122 of the Data Protection Code will apply.
Like all websites, this website also makes use of log files in which information collected in an automated manner during user visits is stored. The information collected could be as follows:
Internet protocol (IP) address;
- Type of browser and parameters of the device used to connect to the site;
- Name of the internet service provider (ISP);
- Date and time of visit;
- Visitor's origin (referal) and exit web page;
- Number of clicks, if any.
The above information is test rate in automated form and collected in aggregate form only for the purpose of verifying the proper functioning of the site and for security reasons. This information will be test rate based on the legitimate interests of the owner.
For security purposes (spam filters, firewalls, virus detection) automatically recorded data may possibly also include personal data such as IP address, which could be used, in accordance with the relevant laws, in order to block attempts to damage the site itself or to harm other users or activities that are harmful or constitute a crime. Such data is never used for user identification or profiling, but only for the purpose of protecting the site and its users, such information will be used according to the legitimate interests of the owner.
If the site allows the inclusion of comments, or in the case of specific services requested by the user, including the possibility of sending the Curriculum Vitae for a possible working relationship, the site automatically detects and records some identifying data of the user, including the email address. This data is understood to be voluntarily provided by the user when requesting the provision of the service. By entering a comment or other information, the user expressly accepts the privacy policy and, in particular, agrees that the content entered may also be freely disseminated to third parties. The data received will be used exclusively for the provision of the requested service and only for the time necessary for the provision of the service.
The information that users of the site will consider to make public through the services and tools made available to them, is provided by the user knowingly and voluntarily, exempting this site from any liability regarding possible violations of laws. It is up to the user to verify that he or she has permissions to enter personal data of third parties or content protected by national and international regulations.
Data collected by the site during its operation are used exclusively for the purposes indicated above and kept for the time strictly necessary to carry out the specified activities and, in any case, no longer than 2 years.
The data used for security purposes (blocking attempts to damage the site) are kept for the time strictly necessary to achieve the previously indicated purpose.
As indicated above, the optional, explicit and voluntary sending of electronic mail to the addresses indicated on this site involves the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message.
Specific summary information will be progressively reported or displayed on the pages of the site set up for particular services on request.
Users can also manage cookies through their browser settings. However, deleting cookies from your browser may remove the preferences you have set for the site. For more information and support you can also visit the specific help page of the web browser you are using:
This site also incorporates social network plugins and/or buttons to enable easy sharing of content on your favorite social networks. These plugins are programmed to not set any cookies when you access the page to safeguard your privacy. Eventually cookies are set, if so provided by the social networks only when the user makes actual and voluntary use of the plugin. Keep in mind that if the user browses while being logged into the social network then he/she has already consented to the use of cookies conveyed through this site at the time of registration with the social network.
The collection and use of information obtained by means of the plugin is governed by the respective privacy policies of the social networks, to which please refer:
Article 13 co. 2 of the EU Regulation of 2016/679 lists the user's rights.
This website https://temporo-it.cms.dev.webme.it intends, therefore, to inform the user about the existence:
- of the data subject's right to request from the controller access to personal data (art. 15 EU Regulation), their updating (art. 7, co. 3, lett. a of Legislative Decree 196/2003), rectification (art. 16 EU Regulation), integration (art. 7, co. 3 lett. a D.lgs 196/2003), the limitation of processing concerning him/her (art. 18 EU Regulation) or to object, for legitimate reasons, to their processing (art. 21 EU Regulation), as well as the right to data portability (art. 20 EU Regulation);
- of the right to request the deletion (art. 17 EU Regulation), transformation into anonymous form or blocking of data processed in violation of the law, including data whose storage is not necessary in relation to the purposes for which the data were collected or subsequently processed (art. 7 co. 3, lett. b of Legislative Decree 196/2003);
- the right to obtain certification that the operations of updating, rectification, integration of data, cancellation, blocking of data, transformation, have been brought to the attention, also with regard to their content, of those to whom the data were communicated or disseminated, except where this proves impossible or involves a manifestly disproportionate to the protected right (art. 7 co. 3, lett. c of Legislative Decree 196/2003).
The data controller shall notify the Guarantor of the personal data processing it intends to carry out, only if the processing concerns:
- genetic data, biometric data or data indicating the geographical location of persons or objects by means of an electronic communication network;
- data capable of revealing health status and sex life, processed for the purposes of assisted procreation, provision of health services by electronic means relating to databases or the provision of goods, epidemiological surveys, detection of mental, infectious and communicable diseases, seropositivity, transplantation of organs and tissues, and monitoring of health expenditure
- data capable of revealing sexual life or mental sphere, processed by non-profit associations, entities and bodies, including unrecognized ones, of a political, philosophical, religious or trade union nature;
- data processed with the aid of electronic instruments aimed at defining the profile or personality of the data subject or analyzing consumption habits and choices or monitoring the use of electronic communication services, with the exclusion of processing that is technically indispensable to provide such services to users
- sensitive data recorded in databases for the purpose of personnel selection on behalf of third parties as well as sensitive data used for opinion polls, market research and other sample research
- data recorded in special databases operated by electronic means and relating to the risk on economic solvency, financial situation, proper performance of obligations, illegal or fraudulent behavior.
This site processes user data lawfully and fairly, taking appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of data. The processing is carried out by means of computer and/or telematic tools, with organizational methods and logics strictly related to the indicated purposes.
In addition to the owner, in some cases, may have access to data categories of those involved in the organization of the site (administrative staff, marketing, commercial, legal, system administrators) or external parties such as (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies).